Return & Exchange Policy

At Reaal Jewellery, shop with confidence with our simple and transparent return policy. Here’s our clear policy for returns, exchanges, and refunds.

For Imitation Jewellery :

  • You can raise a return request within 7 days of the delivery of your order.

  • Products purchased during special offers, sale, or promotional campaigns may be subject to specific return conditions.

Return Conditions :

  • Items must be unused, unworn, and returned with their original packaging and tags intact.

  • The product should be returned in its original condition without any damage, scratches, or alterations.

  • An unboxing video is required to process claims for missing, damaged, or wrong items. Please ensure you record the package being opened from the sealed state.

Initiating a Return Request :

  1. Contact our customer support team via WhatsApp or Email within 7 days of receiving your order.

  2. Provide your Order ID and registered contact number.

  3. Mention the reason for the return and share the required product images/videos.

  4. Our team will review your request and confirm the return eligibility.

  5. Once approved, the return pickup or return instructions will be shared with you.

Refunds :

  • Refunds will be processed after the returned product is received and successfully inspected.

  • Prepaid Orders : Refunds will be processed to the original payment method.

  • COD Orders : Refunds will be processed to the UPI or bank account details provided by you.

  • Refund processing time may vary depending on the payment method and bank.

Non-Returnable Items :

  • Products that have been used, worn, altered, damaged, or returned without original packaging.

  • Custom-made or personalized jewellery, if applicable.

  • Products purchased under clearance or final sale, as mentioned on the product page.

  • Items returned after the 7-day return window.

Exchange Policy – Within 7 Days

Issue Faced Exchange Process
Damaged Item Exchange with the same item
Wrong Item Received Exchange with the correct item
Size Issue Exchange with the same or available variant

  • If the exact item is not available, our team will assist you with an available alternative or process a refund, as applicable.

Initiating an Exchange Request :

  1. Contact us via WhatsApp or Email within 7 days of delivery.

  2. Provide your Order ID and registered contact number.

  3. Select the item you wish to exchange and mention the reason.

  4. Share clear images/videos of the product, if required.

  5. Our team will review your request and provide the exchange instructions.

  6. Once the product is received and verified, the exchange will be processed.

Need Help?

For any return, exchange, or refund-related queries, please contact us:

Reaal Jewellery
📧 Email: reaaljewellery@gmail.com
📞 Phone / WhatsApp: +91 9726100732

We’re always happy to assist you.