Privacy Policy

Privacy Policy – Reaal Jewellery

This Privacy Policy describes how Reaal Jewellery collects, uses, stores, and shares your personal information when you visit or make a purchase from our website.

PERSONAL INFORMATION WE COLLECT

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device. As you browse our website, we may also collect information about the web pages or products you view, the websites or search terms that referred you to our website, and information about how you interact with our website.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using technologies such as:

  • Cookies: Small data files stored on your device that help us improve your browsing experience and understand website usage.

  • Log Files: These may record information such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web Beacons, Tags and Pixels: Electronic technologies that may be used to understand how visitors browse and interact with our website.

Order Information

When you make or attempt to make a purchase through our website, we may collect information including:

  • Your name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment-related information

Payment details such as credit/debit card information are processed through our payment service providers, and Reaal Jewellery does not store your complete credit/debit card details on its own servers.

We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

You are responsible for ensuring that the personal information and other details provided by you are accurate and up to date.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to:

  • Process and fulfil your orders.

  • Process payments through our payment service providers.

  • Arrange shipping and delivery of your orders.

  • Send order confirmations, invoices, and tracking information.

  • Communicate with you regarding your orders or enquiries.

  • Provide customer support.

  • Screen orders for potential risk or fraudulent activity.

  • Provide information about our products, offers, and services where permitted and in accordance with your preferences.

We use Device Information to:

  • Help identify and prevent potential fraud and security risks.

  • Improve and optimize our website.

  • Understand how customers browse and interact with our website.

  • Analyse website performance and customer behaviour.

  • Measure the effectiveness of our marketing and advertising activities.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third-party service providers when necessary to operate our business and provide our services.

These may include:

  • Shopify, which powers our online store.

  • Payment gateway and payment processing providers.

  • Courier and logistics partners for order delivery.

  • Analytics and marketing service providers.

  • Technology and website service providers.

We may also disclose your Personal Information when required by applicable laws, regulations, legal proceedings, or lawful requests from government authorities, or when necessary to protect our rights, customers, or business.

COOKIES

Our website may use cookies and similar technologies to provide a better browsing experience, remember preferences, analyse website traffic, and improve our services.

You may be able to disable or manage cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

MARKETING & COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, we may communicate with you through channels such as:

  • SMS

  • WhatsApp

  • Email

  • Phone calls

  • Promotional messages

These communications may relate to your orders, account, customer service enquiries, new products, offers, promotions, or other updates from Reaal Jewellery.

You may request to stop receiving promotional communications from us at any time.

DO NOT TRACK

Please note that our website may not respond differently to all “Do Not Track” signals sent by your browser.

YOUR RIGHTS

You may have the right, subject to applicable laws, to request access to, correction of, or deletion of your Personal Information held by us.

You may also request to withdraw consent for certain uses of your Personal Information where applicable.

If you wish to review, update, correct, or delete your Personal Information, please contact us using the details provided below.

Please note that certain information may need to be retained where required for legal, accounting, fraud prevention, dispute resolution, or other legitimate business purposes.

DATA RETENTION

We retain Personal Information for as long as reasonably necessary to provide our services, fulfil orders, maintain business and transaction records, comply with applicable legal requirements, resolve disputes, and enforce our agreements.

When Personal Information is no longer required, we may delete or anonymize it in accordance with applicable laws and our internal practices.

DATA SECURITY

We take reasonable measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updated version will be posted on this page with the revised policy.

AGREEMENT TO RECEIVE COMMUNICATIONS

By providing your contact information and, where applicable, consenting to receive communications from us, you may receive communications related to your registration, orders, transactions, customer support, products, offers, promotions, and services.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable communications.

CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your Personal Information, please contact us:

Reaal Jewellery

📧 Email: reaaljewellery@gmail.com
📞 Phone / WhatsApp: +91 9726100732

We will make reasonable efforts to respond to your privacy-related requests and concerns.

Note: For any privacy-related legal or regulatory requirements, Reaal Jewellery should ensure that the final policy is reviewed and updated according to the applicable laws and the actual tools, payment gateways, analytics services, courier partners, and marketing platforms used on the website.